Sight Unseen is a service operated by US Auto Reconditioning, LLC ("Sight Unseen," "we," "us," or "our"). By accessing or using the Sight Unseen website, checker tool, or any related service (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We may update these Terms from time to time as described in Section 13.
Sight Unseen offers two paid services intended to help buyers assess the risk that a vehicle listing advertised for sale may be fraudulent:
Both services are advisory only. Neither service inspects the physical vehicle, verifies the seller's identity, or confirms that a transaction is safe to complete.
THE SERVICE PROVIDES A RISK ASSESSMENT BASED ON THE INFORMATION AVAILABLE AT THE TIME OF YOUR REQUEST. IT IS NOT, AND SHOULD NOT BE TREATED AS, A GUARANTEE THAT ANY LISTING IS OR IS NOT FRAUDULENT, OR THAT A VEHICLE OR SELLER IS LEGITIMATE.
A "low risk" result does not mean a transaction is safe, and a "high risk" result does not mean a listing is definitely a scam. Scammers continually change tactics, and our analysis is limited to the information you provide and what our tools can independently verify. You are solely responsible for your own purchasing decisions.
We strongly recommend that you, at minimum:
The quality of any report depends on the accuracy and completeness of the information you provide. You agree not to submit information you know to be false, and you understand that omitted or inaccurate information may result in an incomplete or inaccurate assessment.
All payments are processed by Stripe, Inc., a third-party payment processor. We do not receive or store your full payment card number. By making a purchase, you also agree to Stripe's own terms of service. Prices are listed in U.S. dollars and are due in full at the time of purchase.
You may request a refund within 24 hours of your purchase, but only if one of the following is true at the time you request it:
Once a report has been generated (for the Automated Scan) or our team has begun reviewing your submission (for a Personal Investigation), the purchase is final and not eligible for a refund, because the labor and/or computing resources for that report have already been expended. Refund requests made more than 24 hours after purchase will not be honored, except where required by applicable law.
To request a refund, contact us at support@getsightunseen.com with your order details. This policy does not limit any refund rights you may have under applicable consumer protection law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIGHT UNSEEN AND ITS OWNERS, OPERATORS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF MONEY, PROPERTY, OR OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE OR YOUR RELIANCE ON ANY REPORT — INCLUDING, WITHOUT LIMITATION, LOSSES RELATED TO THE PURCHASE OF A VEHICLE THAT TURNS OUT TO BE MISREPRESENTED, DAMAGED, OR PART OF A FRAUDULENT SCHEME.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC REPORT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify and hold harmless Sight Unseen and its owners, operators, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
The Service relies on third-party providers, including but not limited to Stripe (payments), Google Cloud (image analysis), Anthropic (AI analysis), Resend (email delivery), Cloudflare (hosting and infrastructure), and the individual listing websites we may access on your behalf. We are not responsible for the availability, accuracy, or performance of these third-party services, nor for any listing website blocking or restricting our access.
All content, branding, and software associated with the Service, other than information you submit, are the property of Sight Unseen or its licensors. You may not copy, reproduce, or create derivative works from the Service without our written permission.
You agree not to use the Service to:
We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties.
We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles, unless otherwise required by applicable consumer protection law.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.
YOU AND SIGHT UNSEEN EACH AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND SIGHT UNSEEN EACH WAIVE ANY RIGHT TO A JURY TRIAL.
Arbitration will take place in Maryland, or another location mutually agreed upon by the parties, or may be conducted remotely/by written submission where permitted by the arbitrator. The arbitrator's decision will be final and binding, subject only to limited judicial review as provided by the Federal Arbitration Act.
This arbitration agreement does not apply to any claim that, as a matter of law, cannot be subject to mandatory arbitration. If any part of this arbitration agreement is found unenforceable, the remainder will still apply, except that if the class-action waiver above is found unenforceable, the entire arbitration agreement in this section will be null and void, and disputes will instead be resolved in the state or federal courts located in Maryland.
Questions about these Terms can be sent to support@getsightunseen.com.